The Accountants
About the company
The Accountants is a commercial accounting and advisory practice operating in Brisbane. The practice has a legacy spanning 24 years. It is a Solutions Group Company. The Accountants provides accounting, advisory, bookkeeping and tax planning services.
What customers say
Based on genuine customer reviews
The Accountants holds a 4.9 average from 149 reviews, though reviewers consistently refer to the business as Vault Accountants or Vault Group rather than by its current listed name.
Brad is named across the majority of reviews, credited with responsive, professional service on personal tax, superannuation affairs and small business advice, with one client describing a relationship dating back to 2016. Len, Kat and Sherina are mentioned together for resolving client queries quickly, while Samuel and Fred are separately credited alongside Brad for straightforward, well-explained tax return processing. This consistent, long-running feedback points to a well-regarded tax and accounting practice.
Reviews
Reviews are taken from publicly available sources.
Initially the accountants was very helpful, on top of everything, and always on time in helping with tax/business GST. One of the staff member left recently, so I had emailed them multiple times to chase up, making sure the BAS would be done on time. I have received a respond that it would be followed up by someone, but nothing had happened. I then emailed multiple times again and no one responded till it was overdue by few weeks, and I ended up receiving a penalty warning letter from ATO. It was quite disappointing, even now that no one had responded my email regarding tax return (do understand it is busy season). Hopefully we will see some improvement here.
Clients of Vault since 2016, so obviously happy with the service. It's been a struggle over the years to find a good accountant but now we have, we will be staying with Vault. Working with Len, Kat and Sherina has been a pleasure and they are always quick to sort out any problems or questions. Thanks
Vault have prepared our tax returns for the last 2 years. They are consistently professional, timely & easy to work with. And their services are reasonably priced as well. Highly recommend!
Vault once again provided a fantastic service. Similar to the past few years, their team was very responsive and always took the time to explain their outcome for each individual income tax. For someone who doesn't entirely understand this field, it is incredibly beneficial.
Very happy with Vault’s services. After having issues with my previous tax accountant i found Vault through google and engaged them based on their reviews. Very happy i did. They were very professional and thorough with explaining everything to me and very efficient and fast. Would highly recommend.
Wonderful service received via Vault- very responsive at all times. From my initial enquiry, followed by an assessment to determine my requirements through to efficient processing of my tax return. Absolutely brilliant especially given how busy this team must be. Thank you all so much.
Jeselle and Emily helped me out with my individual tax return this year and they were great! Extremely professional, beyond helpful and were quick to respond to my emails. Would definitely recommend Vault and i'll definitely use their services again. Thank you so much ladies!
Accountants in Brisbane compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Brisbane are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Acctivate Business Accountants - Brisbane | ★ 5,0 | 189 | No |
| 2 | Rise Accountants | ★ 5,0 | 181 | No |
| 3 | Spark Accountants | ★ 5,0 | 68 | No |
| 4 | Taggart & Partners - Business Accountants | ★ 5,0 | 41 | No |
| 5 | TaxGem Accountants | ★ 5,0 | 20 | Yes |
| 7 | The Accountants (this page) | ★ 4,9 | 149 | No |