East Coast Bookkeeping and Business Solutions

East Coast Bookkeeping and Business Solutions is a bookkeeping firm based in South Nowra, operating from its own purpose-built premises. Melissa Thorpe, the owner, is a certified bookkeeper and registered BAS agent. Melissa started her bookkeeping business in 2016 and re-branded it as East Coast Bookkeeping and Business Solutions in May 2020.

The firm has grown to a close-knit team of 11, with over 100 years of combined experience in the industry. Its main clientele is small to medium-sized businesses across industries including building and construction, healthcare, childcare, legal, hospitality, retail, and wholesale. Melissa completed a Diploma in Accounting and an Advanced Diploma in Office Administration at TAFE, and graduated with distinction in a Bachelor of Commerce from the University of Wollongong. The company offers bookkeeping, accounts receivable and payable management, payroll management, ATO compliance and reporting, and more.

Responsiveness and genuine helpfulness stand out as the qualities that recur most in feedback about this Nowra bookkeeping practice. Melissa, named in the majority of accounts, is described as knowledgeable and patient, willing to go beyond the usual scope to assist clients. Several reviewers note that their QuickBooks files were corrected and set up, with training provided so business owners could manage day-to-day entries while quarterly BAS work was handled for them.

Speed of reply to emails and generosity with advice are mentioned often, as is the confidence clients gain in dealing with the tax office. Accounting firm and business-to-business work appear through mentions of SME support, tax preparation at end of financial year and ongoing assistance as enterprises grow. Staff member Hayley is singled out for explaining matters clearly and completing tasks quickly.

Several accounts describe the service as professional, organised and friendly, with problems resolved without fuss. Value for money and attention to detail feature across multiple accounts, and one client remarks that their accountant found year-end tax work straightforward. New business owners report feeling supported through set-up and compliance, while established firms describe the team as an integral part of operations. Bookkeeping, BAS lodgement and software training form the core of what customers highlight.