H&R Block Green Hills

H&R Block Green Hills is a tax agency in Maitland. The practice prepares individual, partnership, company, and trust tax returns. It also handles returns for share and property investors, sole traders, contractors, and US expatriates. Services include late and multi-year returns, amendments to prior-year returns, ATO audit assistance, and self-managed super fund setup and returns. H&R Block offers a maximum refund guarantee; if an error entitles a client to a larger refund, the preparation fee is refunded and an amendment is filed with the ATO, up to two years after the original notice of assessment.

A satisfaction guarantee allows clients to stop a return from being lodged at no cost if services fall short. The practice’s accountants are experienced and qualified. Accounting services include Single Touch Payroll, business setup, performance and KPI tracking, ASIC compliance, cashflow and budgets, financial reporting, and business plans. H&R Block specialises in meeting ASIC and ATO requirements. Online, real-time access to a business’s financial records and performance is provided.

Thorough, knowledgeable tax preparation is the theme that recurs most often in feedback about this East Maitland practice. More than one customer describes the service as quick and efficient, with basic returns and more complicated claims finished within about half an hour and appointments running on time, so there is little waiting. Reviews time and again mention the friendliness and expertise of staff, singling out tax agent Christian for his professionalism, his clear explanations of updated tax rules and what clients are entitled to claim, and the way he works through concerns in detail. Another staff member, Brodie, is also praised.

Something that features in review after review is the value of the advice, with clients reporting better outcomes than they had expected and appreciating being told which deductions they can legitimately make. Long-standing clients note that returns have been handled smoothly for many years, while newcomers describe being put at ease and having their paperwork checked carefully. Communication is described as strong from start to finish, and the recurring impression is of a practice that combines speed with careful attention to each return, whether the work is a straightforward tax return or something with a few complications.