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Figure It Out Sydney

4.8(112 reviews)See reviews ↓·Sydney

About the company

Figure It Out is a boutique accounting firm led by Katrina Summers. Summers owned a painting and decorating business while completing her accounting degree. She has formulated policies with the Australian Taxation Office and the Sex Workers Outreach Project (SWOP), and has been involved in working parties within the Australian Taxation Office. The firm has an all-female team. It serves clients in Sydney, Melbourne, and Brisbane, with other cities on request.

The firm specialises in accounting for the adult industry, sex workers, the LGBTQIA+ communities, and tradies. It provides taxation, accounting, and home loan services. The firm is registered as a tax agent and assists with bookkeeping and lodging IAS or BAS. It has been supporting sex workers and the adult industry for decades, with Summers working closely with the ATO, SWOP, and RHED. The firm has been serving clients since at least 2007.

What customers say

Based on genuine customer reviews

Tax return preparation, particularly for self-employed individuals and people catching up on several overdue years, forms the core of the work described in feedback. Katrina is named repeatedly as the practitioner clients deal with, supported by Treena, and her expertise in locating deductions that clients had not identified themselves is a point that comes up often. Customers in several reviews describe the process as smooth despite complicated circumstances, including multiple outstanding returns lodged at once and direct liaison with the tax office handled on their behalf.

Reliability appears in comments about quick responses to financial questions and returns lodged without fuss, with refunds arriving promptly. Self-employed designers and shift workers note that paperwork can be emailed through, saving travel, and that communication stays informative before, during and after lodgement. Honesty, an easy-going manner and fair, upfront treatment are mentioned alongside the speed of turnaround on difficult tax problems. Longstanding clients, some of a decade or more, return year after year, and the team's calm, non-judgemental handling of stressful tax situations is raised as a recurring strength.

Figure It Out Sydney — Customer photo

Reviews

Reviews are taken from publicly available sources.

DC
Daniel Collard15 June 2026

I can’t thank Katrina, Treena and the team at Figure It Out enough. I came to them with several years of overdue tax returns and a lot of stress, but from the very first phone call they were calm, reassuring, and completely non‑judgemental. What felt overwhelming to me was handled with confidence and kindness, and they turned a really stressful situation into something manageable. Both Katrina and Treena were professional, efficient, and incredibly easy to talk to. They took care of everything that needed to be done, kept me informed throughout, and made the whole process far smoother than I ever expected. If you want a team who are non- judgemental, supportive, knowledgeable, and genuinely wonderful to deal with, I highly recommend Katrina, Treena and the team at Figure It Out.

IH
IamWoman HearMeRoar (HearmeRoar)2 June 2026

I’ve been with Figure It Out Accounting for years and they’re amazing. Great advice and easy to deal with I highly recommend.

BK
Ben King10 April 2026

Katrina and her team were able to solve a difficult tax problem I had in an excellent turnaround time. They were fair, fast and focused on my issue, providing me with direction during the process. I highly recommend them

WB
Wayne Brookes11 December 2025

Katrina and the team at Figure It Out are nothing short of amazing. I had multiple years of tax returns to catch up on at once which was a bit overwhelming, but Katrina made the entire process so smooth and stress-free. Her expertise in finding deductions I never would have thought of resulted in a better outcome than I expected, and she took care of all the liaison with the ATO which was a relief. Her professionalism throughout was impressive. Regardless of whether your tax needs are simple, or complicated like mine, if you need someone who’s efficient, knowledgeable, and approachable, I can’t recommend Katrina @ Figure It Out highly enough.

SA
sharlene akers10 October 2025

Ive been seeing Katrina for years she is absolutely brilliant I dred the day she retires as I don't think I'd be able to find someone that goes above and beyond to get me the best return possible. I recommend figure it out to everyone if your having problems Katrina is your person !!!

HE
Henry Earl14 April 2025

I cannot believe how filthy and unprofessional this accounting firm is. From the moment I walked into their office, I was appalled by the disgusting state of the place. There was rubbish everywhere—piles of paper, empty food containers, and even used coffee cups just left on desks and the floor. It looked like no one had bothered to clean in weeks! The reception area was cluttered with junk, and the whole place smelled musty and stale. How can anyone expect to get proper financial advice in such a chaotic, unsanitary environment? It’s clear they don’t take pride in their workspace, which makes me seriously doubt their attention to detail when handling clients' accounts. On top of that, the staff seemed completely unfazed by the mess, as if this was normal for them. If they can’t even keep their office clean, how can they possibly manage something as important as tax or bookkeeping? Save yourself the trouble and find an accounting firm that actually respects its clients—because "Figure It Out Sydney" clearly doesn’t. Avoid at all costs!

BW
Boone Walker31 October 2024

Multiple Goldstar worthy! Katrina was able to sort out my tax issues for multiple years in one go. As in previous years, she was able to help with claiming for deductions I would never have been able to figure out myself. Very professional and efficient. Highly recommended.

Accountants in Sydney compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Sydney are compared.

RankProviderRatingReviewsOpen Sat.
1Shuriken Consulting Sydney CBD Tax Accountants★ 5,041No
2Rosenfeld Kant & Co★ 5,039No
3Ark Accounting★ 5,020No
4A & S Taxation & Business Services Pty Ltd★ 5,020No
5Causbrooks★ 5,017No
9Figure It Out Sydney (this page)★ 4,8112No
Contact
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed