About the company
H&R Block has been trusted for over 50 years and operates more than 400 offices in Australia. Its accountants are experienced and qualified. The maximum refund guarantee covers errors up to two years after the original notice of assessment, and a satisfaction guarantee allows clients to stop their return from being lodged at no cost if services fall short.
For small businesses, H&R Block provides accounting and tax services including business set-up, compliance, financial and management reporting, and tax-effective strategies. Business services include Single Touch Payroll, setting up a business, performance and KPI tracking, ASIC compliance, cashflow and budgets, financial reporting, and business plans. It specialises in meeting the requirements of regulators such as ASIC and the ATO, and provides online, real-time access to business financial records and performance.
What customers say
Based on genuine customer reviews
H&R Block's Queen Street Mall office in Brisbane holds a 4.7 average from 375 reviews, with Faeza (also spelled Faiza), Nawfal, and Zero all named repeatedly for individual tax return appointments. One reviewer describes coming to Faeza for a second opinion after a previous, unrelated tax preparer had inflated deduction values on a complex return, saying she identified and corrected the errors.
Other reviewers describe Nawfal helping identify deductions and explaining the process clearly across repeat annual visits. This consistent, staff-specific feedback points to a well-regarded branch office within the wider H&R Block network.
Reviews
Reviews are taken from publicly available sources.
My second time at the Queen St office and another exceptional experience. I received professional service with my tax return and on top of that great customer service and more importantly, great customer care. Highly recommend.
Faeza that handled my tax refund is very helpful, ,clearly explained the details, reasonable price . I highly recommend her to others wants to do their tax refund.
Faeza was very very helpful to me.Im glad my friend recommend me to her.Thank you very much.See you again next year.
I had Nawfal assist me with my tax return and he was great! Thank you for your assistance in making this an easy process!
Zero was a great help! I had so much stress regarding my tax return so it was amazing to have it handled so well and calmly ! Would recommend to anyone.
Faiza and Zero provided exceptional tax accounting services. Their expertise, attention to detail, and patient approach gave me complete confidence throughout the process. They consistently acted in my best interests and offered valuable, well-considered advice. I highly recommend their services to anyone seeking experienced and reliable tax professionals.
Great service! My tax agent Nawhal was really friendly, professional, and made the whole process quick and easy. Highly recommend!
Tax agents in Brisbane compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Brisbane are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | MAC Tax Preparation Services | ★ 5,0 | 2174 | No |
| 2 | JC. Accountant | ★ 4,9 | 91 | No |
| 3 | Era Tax | ★ 4,9 | 84 | No |
| 4 | H&R Block Tax Accountants Brisbane (this page) | ★ 4,7 | 375 | Yes |