Ruby Lam Accountants
About the company
What customers say
Based on genuine customer reviews
Ruby Lam Accountants holds a 4.9 average from 168 reviews, almost entirely centred on Ruby herself, described by clients across three, five and even ten-plus years of use as thorough, patient and reliably fast at tax time.
Reviewers, several of them sole traders with limited accounting knowledge, describe her explaining investment property and general tax matters in accessible terms, and answering follow-up phone questions without extra charge. Martina is separately credited for going above and beyond alongside Ruby. This lengthy, consistent pattern of repeat clients points to a highly trusted, long-running individual tax and accounting practice.
Reviews
Reviews are taken from publicly available sources.
Used ruby for a few years now - she and her team are fantastic. Couldn’t recommend more highly.
Ruby has been my accountant for well over a decade. I am a loyal client and owe Ruby a debt of thanks for the years of exceptional service, professional advice and personable relationship... all of which cemented my return year after year. Thank you Ruby. You're awesome.
Ruby lams receptionist was a bit too abrupt. Accountant, Peter, lodged my tax without finding the time to call me to discuss questions asked, despite asking thrice for a return phone call. Whilst it's understandable that tax time period of the year can be busy, failing to make a simple call to your client who had personal, and business related expenses seems neglectful, particularly for the premium price of $700-$800. Not sure how I feel about going back there again... I hope Ruby can encourage her team to make time to call her clients, it adds trust and a personal professional touch... Not too impressed customer.
Beyond grateful to have Ruby as my accountant - I have been seeing her for 3 years now and she is absolutely amazing. I know next to nothing about accounting and am a sole trader so have to keep on top of it all on my own. So having Ruby be able to make sense of everything for me and answer all my questions is invaluable! Her and her team are all so lovely - highly recommend!
Great experience with Ruby. I have been coming for 3 years now and my financial position and tax returns have improved each year.
Ruby is fabulous! Always professional but also personable….my husband and I go together to do our taxes, with daughter in tow. Very skilled when it comes to investment properties…and her patience when trying to explain everything to me is admirable! If I could give 10 stars I would.
Thank you to Ruby and Martina who go above and beyond for their clients. I have been with Ruby for about 5 years now and tax time couldn’t be easier. Highly recommend! - Emily Lane
Accountants in Brisbane compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Brisbane are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Acctivate Business Accountants - Brisbane | ★ 5,0 | 189 | No |
| 2 | Rise Accountants | ★ 5,0 | 181 | No |
| 3 | Spark Accountants | ★ 5,0 | 68 | No |
| 4 | Taggart & Partners - Business Accountants | ★ 5,0 | 41 | No |
| 5 | TaxGem Accountants | ★ 5,0 | 20 | Yes |
| 9 | Ruby Lam Accountants (this page) | ★ 4,9 | 168 | No |