Tax NextGen - Tax Return Accountants In Melbourne
About the company
Tax NextGen is a team of Chartered Accountants and CPAs registered with the Tax Practitioners Board. The firm has more than 20 years of Australian tax experience. Its process is 100% online. It offers a maximum refund guarantee on every return it lodges and has multilingual consultants available. Tax NextGen handles PAYG returns, investment property, business, and crypto tax situations.
Shiva is a Manager who leads the consulting team, and Moe is a Manager who manages client relationships and return operations. Hailey is an Accountant specialising in individual tax returns including PAYG, rental property, and investment portfolios, while Jenine is an Accountant handling individual and small business returns. A named, registered tax consultant is responsible for each return from start to finish. Tax NextGen works alongside leading platforms and professional bodies.
What customers say
Based on genuine customer reviews
Tax NextGen holds a 4.6 average from 147 reviews. Reshma and Moe are both named repeatedly for patient, detailed guidance through deductions and Medicare queries, with several long-term clients describing four to five years of consistent use. Shiva, Seline and Himanshu are each credited separately with explaining tax processes clearly to first-time filers or those overwhelmed by the system.
One reviewer described a more serious issue, saying an incorrect tax claim code led to an unexpected $625 debt to the ATO and an unanswered follow-up email. Reviewers should weigh this account against the otherwise consistently positive feedback about individual staff members.
Reviews
Reviews are taken from publicly available sources.
I have just finished a phone call with reshma and oh my gosh she is super good. She is helping me do my tax returns and is beyond grateful that i found next gen accountants. They are there to help and make things right unlike other accountants who are there to steal money only.
I've been with this team for 5 years and they've been incredibly helpful with my specific tax situation. What I value most is knowing that if something doesn't go to plan, they're responsible and will be there to make it right. That's exactly what you want from an accountant, someone you can trust. Highly recommend!
Ms. Reshma did my consultation for Fy 25 . She explained me everything starting from Medicare and deductions and also gave me tips . She constantly followed back for the documents and made the process easy . Overall good service. Will refer my friends too .
Unfortunately my experience with Next Gen has been poor. I recently found out they had used the wrong tax claim code when completing my tax return for the year 2023. As a result of this, I had to owe. ATO money of $625. This has never happened when I complete my tax return by myself. An email was sent last week to their team about this error but I still haven’t received a response. Their tax agents need to be better informed when completing tax returns. Please think twice when using their service or you might end up like me.
Have been filing my IT returns with Accounts Next Gen for last 4 years and that's because of wonderful service from each accountant I have been working with all these years, especially Moe for last two years at least. Definitely recommend them for your tax needs.
I recently booked a service with Seline, and I was highly impressed with her professionalism. She was very kind and spoke in a calm, clear manner, making it easy for me to understand all the necessary details regarding my tax refund process. As this is my first time filing a tax claim, I was initially anxious about the procedures and steps involved. However, Seline explained everything to me in a friendly, approachable way, which eased my concerns. I truly appreciate the excellent service she provided.
NextGen staff are professional and patient answering all my questions in a way I can understand. The whole process was quick and easy and I would recommend them, just be prepared to pay up front so the job can be completed. Everything is done online and over the phone so make sure your IT is working well.
Accountants in Melbourne compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | MDB Taxation & Business Advisors | ★ 5,0 | 93 | No |
| 2 | HarvestWise Accounting | ★ 5,0 | 81 | No |
| 3 | One Minute Tax | ★ 5,0 | 44 | No |
| 4 | Valles Accountants | ★ 5,0 | 30 | No |
| 5 | Liston Newton Advisory (Head Office) | ★ 5,0 | 26 | No |
| 10 | Tax NextGen - Tax Return Accountants In Melbourne (this page) | ★ 4,6 | 147 | Yes |